Customer success
Q
"What's our stance on tiered support SLAs?"
→
Standard: 24h response. Premium: 4h. See the support-tiers doc last updated by Priya in Jan.
Support tiers · Notion#customer-success
Integrations · Claude Desktop
Halyard for
Claude Desktop.
Chat with your team's knowledge from inside Claude Desktop. One MCP config entry and Claude retrieves from Slack, Notion, GitHub, Drive, and meeting notes — with citations, not hallucinations.
01 · Install
Edit one file.
Claude Desktop reads MCP servers from a local config file. Add Halyard's endpoint, restart Claude, and you're grounded.
{
"mcpServers": {
"halyard": {
"url": "https://mcp.usehalyard.ai",
"transport": "streamable-http"
}
}
}
✓ restart Claude Desktop
✓ authorise Halyard via OAuth on first use
✓ claude can now search, ask teammates, capture knowledge
Config file lives at ~/Library/Application Support/Claude/claude_desktop_config.json on macOS, %APPDATA%\Claude\claude_desktop_config.json on Windows.
See the full docs if you prefer the stdio transport or are running Claude Desktop Enterprise.
02 · What Claude Desktop gains
Cited answers.
Not invented ones.
Claude Desktop is great for drafting, planning, summarising. Halyard grounds those responses in what your team already knows — across every source you've connected.
Sales
Q
"Summarise the last three calls with Acme Corp."
→
Pulled from Granola meeting notes — here are the three most recent, with action items + decisions.
Granola · Acme Corp#sales-acme
Design
Q
"What was decided about gold as the brand accent?"
→
Kept gold after the April brand refresh. See brand-tokens.css + the brand playbook.
Brand playbook · Notionbrand-tokens.css
03 · Why this is a good fit
Desktop chat + org memory.
Claude Desktop is the entry point for people who don't live in a terminal or an IDE — operators, GMs, founders, support leads. Halyard makes their chats grounded in the same knowledge Claude Code sees.
→
No CLI required
Your non-technical teammates get the same MCP-grounded experience as engineers — just in a chat window.
→
One config per workstation
Add Halyard once, it's there for every Claude conversation. Works in Projects, Artifacts, plain chat.
→
Ask teammates without leaving Claude
When Claude hits an unknown, it triggers ask_expert — Halyard pings the right person in Slack, answer streams back into the chat.
Chat with your team's brain.
One config, one OAuth, every Claude Desktop chat starts grounded.